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How okaplay Handles Your Personal Information

This page tells you exactly what personal data we collect when you open an account, deposit via GCash, Maya or InstaPay, and use our lobby — and how we keep that data safe.

Account data only — no extrasGCash, Maya, InstaPay payment records securedNo sale of personal dataYou can request your data anytimePhilippines-resident scope
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okaplay How okaplay Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete personal data held on your account, our support team handles these requests directly. Reach us through live chat inside the lobby, by email at the address shown on the Contact page, or through the in-account help form. We aim to acknowledge a data request within two business days and resolve it as quickly as the verification process allows.

Live Chat Start a chat from inside your logged-in account. Identify yourself and state your data request — the team will confirm your identity before processing anything.
Email Support Send your request to the address listed on our Contact page. Include your registered mobile number or email so we can match it to your account record.
In-Account Help Form Log in, go to Account Settings, and select Help. Submit a data request directly from there — it routes to the privacy team with your account ID already attached.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We use SSL encryption on every page and every account action — login, deposit, withdrawal, and support chat. Cookies on okaplay are limited to session management, fraud detection and performance monitoring; we do not use advertising cookies to track you across other sites. Your account data is retained for as long as your account remains open. Once you close your account, we keep records only for the period required under applicable Philippine law, then delete them. You have the right to ask what data we hold, request a correction, or ask for deletion where law permits.

SSL Encryption

Every account action — from your GCash deposit confirmation to your session logout — travels over an encrypted connection. No plain-text transmission of your account details.

Cookie Use

We set session and fraud-detection cookies only. No third-party advertising cookies. You can clear them from your mobile browser settings without losing your account access.

Data Retention

Active accounts retain data as long as the account is open. Closed accounts are kept only for the period required by applicable law, then permanently removed from our records.

Your Access Rights

Request a copy of your data, ask us to correct an error, or ask for deletion. We verify your identity first — usually via the mobile number tied to your GCash or Maya registration.

Common Questions About Your Privacy on okaplay

Here are the questions we hear most often about how we handle account data, payment records and your rights as a Philippines-based player. If your question is not covered below, live chat is the quickest path to a direct answer.

We collect your name, email, mobile number and chosen payment method — GCash, Maya or InstaPay. We also log device and session data to protect your account from unauthorised access.

No. Payment authentication goes directly through each provider's own channel. We store only the transaction reference and amount, not your wallet PIN or full account credentials.

Yes. Submit a request via live chat or the in-account help form. We verify your identity first using your registered mobile number, then provide a summary of your stored account data.

Once your account is closed, we retain records only for the period required under applicable Philippine law. After that period, your personal data is permanently deleted from our systems.

We do not sell your data. We share it only with payment processors like GCash, Maya and InstaPay to complete transactions, and with service providers bound by confidentiality agreements.

Log in, open Account Settings, select Help, and submit a correction or deletion request. Alternatively, reach support via live chat or email. Identity verification is required before any change is made.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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